At Hanzala Fashion, we want you to have a smooth and satisfying shopping experience. This Return Policy explains when and how you can return a product.

Return Eligibility

You can request a return if:

  • You received a wrong product
  • The product is damaged or defective at the time of delivery
  • The product is significantly different from what was ordered

Return Conditions

To qualify for a return:

  • The request must be made within 24–48 hours of receiving the product
  • The product must be unused, unwashed, and in original condition
  • All original tags and packaging must be intact

Not Eligible for Return

Returns will not be accepted in the following cases:

  • Change of mind after delivery
  • Incorrect size selection by the customer
  • Product has been used, washed, or damaged after delivery

Return Process

  1. Contact us via phone, WhatsApp, or email
  2. Provide your order details and reason for return
  3. Share clear images of the product (if required)
  4. Our team will review and confirm the return

Once approved, we will guide you on how to send the product back.

Return Shipping

  • If the issue is from our side (wrong/defective product), we will cover the return cost
  • In other acceptable cases, the customer may need to bear the return delivery charge

Refund or Exchange

After receiving and checking the returned product:

  • You may receive a replacement (exchange)
  • Or a refund, based on the situation and product availability

Contact for Return

📞 Phone / WhatsApp: +8801735638417
📧 Email: djalom21@gmail.com

At Hanzala Fashion, we are committed to ensuring fairness, quality, and customer satisfaction in every order.

Hanzala Fashion
Style That Speaks