At Hanzala Fashion, we aim to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds may be provided.

Refund Eligibility

Refunds are applicable only in the following cases:

  • You received a wrong product
  • The product is damaged or defective upon delivery
  • The product is significantly different from what was ordered

Conditions for Refund

To be eligible for a refund:

  • You must report the issue within 24–48 hours of receiving the product
  • The product must be unused, unwashed, and in original condition
  • All tags and packaging must be intact

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after delivery
  • Incorrect size selection by the customer
  • Product used, washed, or damaged after delivery

Refund Process

  1. Contact us via phone, WhatsApp, or email
  2. Provide your order details and issue description
  3. Share clear images of the product (if required)
  4. Our team will review and approve the request

Once approved, we will initiate the refund process.

Refund Method

  • Refunds may be provided via Mobile Banking (bKash/Nagad) or other suitable methods
  • In some cases, we may offer product exchange instead of a refund, depending on availability

Refund Time

  • Refunds are usually processed within 3–7 working days after approval

Delivery Charges

  • Delivery charges are non-refundable
  • If the issue is from our side, we may cover related costs

Contact for Refund

📞 Phone / WhatsApp: +8801735638417
📧 Email: djalom21@gmail.com

At Hanzala Fashion, we are committed to handling every issue fairly and ensuring a smooth experience for our customers.

Hanzala Fashion
Style That Speaks