At Hanzala Fashion, we want you to be satisfied with your purchase. If you face any issues with your product, we offer a simple and fair exchange policy.

Exchange Eligibility

You may request an exchange if:

  • You received a wrong product
  • The product is damaged or defective
  • The product is significantly different from what was ordered

Exchange Conditions

To be eligible for an exchange:

  • The request must be made within 24–48 hours of receiving the product
  • The product must be unused, unwashed, and in original condition
  • All tags and packaging must be intact

Not Eligible for Exchange

Exchange requests will not be accepted in the following cases:

  • Change of mind after delivery
  • Incorrect size selection by the customer
  • Product has been used, washed, or damaged after delivery

Exchange Process

  1. Contact us via phone, WhatsApp, or email
  2. Provide your order details and issue description
  3. Share clear images of the product (if required)
  4. Our team will review and confirm the exchange

Once approved, we will guide you through the next steps.

Delivery Charges for Exchange

  • If the issue is from our side (wrong/defective product), we will cover the exchange delivery cost
  • If the exchange is requested for other acceptable reasons, the customer may need to bear the delivery charge

Contact for Exchange

📞 Phone / WhatsApp: +8801735638417
📧 Email: djalom21@gmail.com

At Hanzala Fashion, we are committed to providing a smooth and trustworthy shopping experience.

Hanzala Fashion
Style That Speaks