Welcome to the FAQ section of Hanzala Fashion. Here you’ll find answers to the most common questions about our products, orders, and services.

1. How can I place an order?

You can place an order directly through our website by selecting your desired product and completing the checkout process.
If you need help, you can also contact us via WhatsApp or phone.

2. What payment methods do you accept?

We currently offer Cash on Delivery (COD).
You can pay for your order when it is delivered to your doorstep.

3. What are your delivery charges?

  • Inside Dhaka: 60 BDT
  • Outside Dhaka: 120 BDT

Delivery charges are added during checkout.

4. How long does delivery take?

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 2–5 working days

Delivery time may vary depending on location and courier service.

5. Do you deliver all over Bangladesh?

Yes, we deliver products across all districts of Bangladesh.

6. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Please contact us as soon as possible to request cancellation.

7. What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact us immediately with details and images.
We will review the issue and take necessary action.

8. Can I exchange a product?

Exchange requests may be accepted depending on the condition of the product.
Please contact us within a short time after receiving your order.

9. How can I contact customer support?

You can reach us through:

📞 Phone / WhatsApp: +8801735638417
📧 Email: djalom21@gmail.com

10. Will new products be added regularly?

Yes, we regularly update our collections and add new products and categories to keep up with the latest trends.

At Hanzala Fashion, we aim to make your shopping experience simple, smooth, and enjoyable.

Hanzala Fashion
Style That Speaks